Total Service Solutions CIS

Core Services, Pricing & Service Level Agreement

Prepared for: Valued Clients & Prospects  ·  Date: September 2026  ·  Version: 3.0 Final

Executive Summary

In today's digital landscape, a seamless, secure, and online presence is fundamental to residential and business continuity and communications. Total Service Solutions delivers hosting infrastructure to empower our clients, pairing resilient hosting services with threat mitigation strategies.

Core Services & Deliverables

  • Managed Hosting & Infrastructure: Total Service Solutions delivers tailored web and email hosting solutions optimised for your specific operational goals. We safeguard your critical business data using a comprehensive, three-tier backup architecture. All hosted web and email services are maintained according to your active service plan, backed by a 99% annual uptime target (excluding scheduled maintenance windows and possible natural disasters).
  • Email Security & Threat Mitigation: To protect your communications and network integrity, Total Service Solutions deploys advanced, third-party spam protection systems. These applications automatically intercept, filter, or tag suspicious inbound messages to mitigate spam and security risks.
  • Search Engine Optimisation (SEO): We partner with you to develop and execute customised SEO strategies that enhance your website's visibility, improve search rankings, and drive organic traffic.

Pricing & Engagement Terms

  • Flexible Retainers (No Lock-In Contracts): Our digital marketing services — including SEO and Google Ads management — operate on flexible, rolling month-to-month terms. We believe in earning your business every month rather than locking you into long-term commitments.
  • Fixed-Price Projects: Custom website development is delivered under a fixed-price model. We provide upfront, transparent pricing and agreed-upon project timelines, ensuring predictability and eliminating cost overruns.

Email Hosting Plans Matrix

We offer three structured email pricing levels designed to match your requirements. These figures can change, so for the latest, refer to the Total Service Solutions pricing page.

Plan Tier Storage Capacity Key Features Yearly Investment
Regular 2 GB of storage per mailbox Spam Filtering, Webmail Access $55.00
Business 15 GB of storage per mailbox Spam Filtering, Webmail Access $110.00
Pro 20 GB of storage per mailbox Spam Filtering, Webmail Access $220.00

Service Level Agreement (SLA) & Commitments

To provide maximum transparency, our technical operations are bound by clear target response timelines and priority classes:

Ticket Priority Level Target Response Window Target Resolution Window
Critical (Server Offline, Network Outage) Within 1 Hour 4 Hours
High (Email Sending Failures, Broken Functionality) Within 4 Hours 1 Business Day
Standard / Low (Billing, Configuration Changes, New Needs) Within 1 Business Day 3 Business Days

Technical Support & Client Care

  • Centralised Communications: Billing queries, technical adjustments, or service updates are quickly channelled through our official support infrastructure.
  • Support Email: support@kvr.com.au
  • Support Telephone: 0411 446 554